We understand that when a problem arises with your ability to process credit cards, it means lost time and money for your business.Farmers & Merchants takes pride in providing some of the most consistent and reliable customer service for each and every one of our merchants. We're available 24 hours a day, 365 days a year through our normal and emergency coverage lines, and will do everything we can to get your system back up and running as quickly as possible.
Our Customer Service office stands apart from our competition in both our professionalism and experience with handling the latest technology and software. Everyone of our technical support staff is trained to handle both software and hardware issues, including the latest EMV compliant equipment. We have staff on hand to handle call volume no matter the time of day, to cut down on your wait time and get your system back up and running faster than our competitors.
Farmers & Merchants staff completes a rigorous training course focusing on software applications and download troubleshooting for each terminal and application we support. The faster we can resolve your situation, the quicker you can return to your customer and begin making sales again.Our Customer Service team averages a hold time of less than 60 seconds for inbound service and support calls, significantly lower than industry benchmarks. Our merchants call in knowing that they'll get the right technical support quickly, and get their credit card processing system up and running even faster.
At Farmers & Merchants, good service has never been good enough. To ensure that our merchants and their customers receive exceptional service, our Quality Assurance Team continually monitors the performance of all technical service support staff. Additionally, our quality assurance team monitors phone calls and measures the results of each service employee, comparing their performance to the quality assurance standards set for our entire company.
Unlike most credit card processing providers, we will always answer our technical support and customer service lines, no matter the time of day. We have never believed in using an automated directory that often ends up in a voicemail. When you call NPC, a human being will answer your needs on the first ring, and guide you through our seamless technical support system designed to get you back up and running in no time.
What all this means to you is that NPC is ready to handle your business' technical and credit processing needs at any time. Our goal is to minimize your downtime and get your business operations back up and running as quickly as possible, and we make good on that promise to our merchant partners every single day. When you need to talk with someone about your credit card processing issues, Farmers & Merchants will be available to you.